Privacy Policy
SRI BINAMAN SDN. BHD. (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit sribinaman.com, contact us, or engage our services.
1. Information We Collect
Depending on your interaction with us, we may collect:
- Your name, telephone number, email address, and company name.
- Service location, billing details, and information needed to prepare quotations or carry out work.
- Messages, photographs, documents, and other information you submit with an enquiry or service request.
- Technical information collected through our website, such as IP address, browser type, device information, and pages visited, where relevant tools are enabled.
We generally collect this information directly from you through website forms, telephone calls, emails, WhatsApp messages, and service arrangements. We may also receive information from a person authorised to arrange services on your behalf.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotations.
- Arrange site visits, appointments, and service delivery.
- Communicate about ongoing work and customer support.
- Prepare invoices and maintain business records.
- Maintain website security and improve our services.
- Meet applicable legal and regulatory obligations.
If we offer promotional communications, we will obtain consent where required and provide a way to unsubscribe.
3. Providing Personal Information
You may browse our website without submitting an enquiry. Providing information through our contact channels is voluntary, but certain details are necessary to respond to your request or deliver a service.
If you do not provide the required contact or service information, we may be unable to prepare an accurate quotation, arrange an appointment, or complete the requested work. Required fields on website forms will be identified.
4. Sharing Your Information
Where necessary for the purposes described above, we may share relevant information with:
- Authorised employees and contractors involved in providing our services.
- Providers supporting our website hosting, communications, IT systems, and business administration.
- Professional advisers, including accountants and legal advisers.
- Authorities or other parties where disclosure is required or permitted by law.
We limit disclosures to information relevant to the purpose and require service providers handling personal information on our behalf to protect it appropriately.
5. Cookies and Website Technologies
Our website may use cookies or similar technologies to support essential functions and, where enabled, understand website usage.
[Before publishing, specify the cookies and analytics tools actually used, their purposes, and the available consent controls.]
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Protecting Your Information
We apply reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, and disclosure. Access is limited to people who need the information for authorised purposes.
No internet transmission or electronic storage system can be guaranteed completely secure.
7. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including service delivery, record keeping, legal obligations, and resolving disputes.
When information is no longer required, we will securely delete, destroy, or anonymise it, as appropriate.
8. Processing Outside Malaysia
[Confirm whether your hosting, email, WhatsApp, analytics, or other providers process personal information outside Malaysia. Identify the relevant arrangements here.]
Where personal information is transferred outside Malaysia, we will take steps required by applicable Malaysian data protection law to protect it.
9. Your Rights and Choices
Subject to applicable law, you may contact us to:
- Request access to your personal information.
- Request correction of inaccurate, incomplete, or outdated information.
- Withdraw consent where processing relies on consent.
- Request that we limit the use of your information.
- Stop receiving promotional communications.
- Raise a concern about how we handle your information.
We may need to verify your identity before responding. Withdrawal of consent may affect our ability to provide services that depend on the relevant information. It does not affect processing already lawfully carried out or information we must retain under applicable law.
10. Third-Party Links
Our website may contain links to external websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, data practices, or legal requirements. The latest version will be published on this page with an updated revision date. Where required, we will provide additional notice or obtain consent.
12. Contact Us
For privacy enquiries, complaints, or requests concerning your personal information, please contact:
SRI BINAMAN SDN. BHD.
Attention: [Privacy contact person or department]
Email: [Insert email address]
Telephone: [Insert telephone number]
Address: [Insert business address]
Website: https://sribinaman.com